Digital Membership Cards are Coming!

May 15, 2024 UPDATES

Olbrich's membership database is currently under construction as we upgrade our system and install a new payment processor that will make it easier to purchase memberships, classes, and tickets. Because of this, there are some disruptions in our membership card and renewal notice mailings.

IF YOU PURCHASED A MEMBERSHIP PRIOR TO APRIL 15, 2024:

You should have received your membership card by mail. If you have not yet received your membership card, please contact Kaylee to have your membership card re-issued. (See contact information below.)

IF YOU PURCHASED/PURCHASE A MEMBERSHIP FROM APRIL 16-MAY 30, 2024:

You will be receiving temporary proof of membership in the mail. Once our membership database updates are complete, we will be able to issue your regular membership cards and you will received them by mail. If you need membership cards sooner, please contact Kaylee. (See contact information below.)

WHEN WILL I RECEIVE MY DIGITAL MEMBERSHIP CARD?

We will begin issuing digital membership cards in June. We appreciate your patience as we implement and learn to operate our new system.

RENEWAL NOTICES:

Currently, members receive three renewal notices in the mail - eight weeks prior to, the month of, and eight weeks after expiration. 

Starting in June, members will receive renewal notices both in the mail and via email (if we have your email address on file). 

In the future, we may offer the option to receive renewal notices via email only. 

TO CONTACT KAYLEE:

- Use the "Contact Membership Office" button below. Be sure to select "Memberships" in the list of departments to send a message directly to Kaylee.

- Email [email protected]

- Call 608-246-4724 and leave a message with your request. If requesting your membership cards be re-issued, please be sure to confirm your mailing address.

APRIL 12, 2024 UPDATES

Our team is working hard to implement a new system that will to bring welcome changes to the membership join and renewal process, class registration, ticketing, and more, including the benefit of digital membership cards! Here's what you should know:

Existing members will receive an email in the coming weeks with instructions on how to download your new digital membership cards.

Once digital cards launch later in the Spring, new and renewing members will begin to receive the email with digital cards upon purchase.

If you don’t want to use a digital card, no problem! A photo ID will be accepted in place of a membership card.

If you need proof of membership for admission to reciprocal gardens, please either print your automated email or contact the membership office to request a physical card, free of charge.